Customer Care

Refunds and Cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments. 
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancelation fees being applied by City Wonders, as outlined below. When canceling any booking* you will be notified via email of the successful cancellation and cancellation fees incurred.
  • Cancelations must be communicated via e-mail to no less than 24 hours* in advance of a tour to receive a credit voucher for the full value of the tour. This voucher will be valid as payment or part-payment for any City Wonders tour/s for a period of 18 months. The only exception is the Colosseum Underground Tour*.
  • No credit will be given for cancelations made within 24 hours of a tour.
  • No credit for a tour is available once the tour has commenced.

*A 50% credit voucher for the value of the Colosseum Underground Tour will be given if canceled at least 7 days before the tour departure date. If this tour is canceled within 7 days of tour departure date no credit voucher will be given.